Questions we get on the first call.
Contracts, response times, and what happens to the IT person you already have.
The short version: hours, no tiers, no contract.
We agree on a monthly hour count with you, we report what we used, and you can change the number or leave at any month boundary.
After a short review of your environment, we send a written quote for the hours you need. Registered nonprofits receive a discount.
It depends on the hours you need. After a short review of your environment, we send a written quote. Registered nonprofits receive a discount.
No. We work month to month. Change your hour count or stop at any month boundary. There is no termination fee.
We reply to new inquiries within one business day. Clients under contract have a defined response window in their agreement, and the SOC monitors around the clock.
Then they usually stay. Most of our work sits on either side of an internal admin: the projects they have no time for and the after-hours coverage they should not be carrying alone.
We set a monthly baseline together after the first call. It is based on your headcount and systems, not a package tier.
Yes. We take over the vendor calls, the line-of-business software support, and the escalations you currently sit on hold for.
The team holds AWS, Microsoft, CompTIA, Oracle, and Red Hat certifications, and we are a minority, woman-owned small business.
A twenty-minute call, a walk-through of your environment, then a proposed hour count. You decide from there.
Still have a question?
Ask it directly. You will get an answer from an engineer, not a form letter.